Exchange and Return Policy
At Tulle, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, you can take advantage of our exchange and return policy as outlined below.
Return and Exchange Period
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Exchanges or returns are allowed within 1 day of receiving the order.
Shipping Costs
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If we send the wrong product or if there is a manufacturing defect, the company will cover all shipping costs related to the return or exchange.
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In all other cases, the customer is responsible for the shipping costs when making a return or exchange.
How to Return or Exchange
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Contact Us: Please contact our customer service team through our social media channels to request a return or exchange, mentioning the order number and the reason for the return or exchange.
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Packaging: The products must be returned in their original condition, including all accessories and the original packaging.
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Shipping: You will be provided with instructions on how to ship the products back to us.
Important Notes
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Reporting Missing or Damaged Items: If you receive your order and find any missing or damaged items, please report it within 24 hours of receiving the order. After this time, the company is not responsible for any damages or missing items.
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Cash on Delivery: Payment can be made in cash upon delivery.
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Shipping Fees: Shipping fees are calculated at checkout. Delivery is expected within 1-5 business days.
We appreciate your understanding and cooperation, and we are always here to provide the best service possible. If you have any additional inquiries, please don't hesitate to contact us.